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PRODUCT SUPPORT
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Software Product Support Applicability:
- Installed version: Customers using this version of product need to enroll themselves for getting the support and upgrades.
- Online / Cloud version: Customers with this version will not be charged anything for product support and services, as this responsibility lies with us only.
SEOUL Technology as a team works consistently for ensuring the effective and efficient use of it's products for increasing your productivity, growth and management.
SEOUL is committed to provide quality customer support and upgrades to its customers.
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Why one should enroll for the product support:
- Stress-free and trouble-free use of the product.
- New features and functionality improvements are included in the product based on continuous customer feedbacks.
- Fixes for any issues/problems found in the product.
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Product Support Process:
- Full tracking of customer complaints for ensuring the quality service.
- Time period for fixing the issue: 3 working days i.e. maximum 72 hours
- Periodic review of customer installation to offer technology recommendations.
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Support Plans:
It comes in the form of Annual Maintenance Contract that includes:
- Unlimited Technical Product Support via Email, Telephone and Remote Connection.
- Product upgrades and 2 free trainings of the new features coming alongwith those upgrades.
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